Privacy Policy

Privacy Policy

Introduction

Welcome to https://common-plumbing-issues.vividupdate.com (referred to as “Common Plumbing Issues,” “we,” or “our” in this policy). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains how we collect, use, disclose, and safeguard information from our users when they interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our primary website at https://common-plumbing-issues.vividupdate.com.
  2. Any mobile applications or software we develop and make available for download.
  3. Online services and tools provided through our platforms.
  4. All other pages and subdomains linked to our main website.

Please note that this policy does not extend to third-party websites, applications, products, or services that you access through links or integrations on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy governs your interactions with us when:

  1. You register an account and use our applications or services as an authorized user.
  2. You visit our websites, including any interactive features or forms you complete.
  3. You subscribe to receive newsletters, promotional emails, phone calls, or text messages (SMS) from us.

Personal Data Collection

We collect a range of personal data to enhance your experience and improve our services. The types of information we gather include:

  1. Account Information: This includes usernames, email addresses, passwords (hashed and salted for security), and profile details you provide when creating or updating an account.
  2. Payment Information: Data related to your payment methods, such as credit card numbers, billing addresses, and transaction history, is collected to facilitate purchases and subscriptions.
  3. Financial Information: We may store data about your financial status, including income levels (if voluntarily provided), to personalize content and offers.
  4. Purchase Information: Details of products or services you’ve purchased from us, including quantities, prices, and delivery addresses.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile app usage data may be collected to provide personalized services and for analytics purposes.
  6. Location Data: If you choose to share it, we can access and store location information to tailor content based on your geographical preferences.
  7. Feedback and Reviews: We encourage user feedback and reviews, which include names, contact details (optional), and comments.
  8. Social Media Information: When you interact with our social media pages, we may collect data such as your public profile information, post contents, and connections.
  9. Product Information: Details about products or services you’ve viewed, searched for, or interacted with on our platform.

We obtain this data through direct user input, server logs, browser cookies, and other technical tools, as well as from third parties who partner with us to enhance our services.

Cookies

We use cookies (both first-party and third-party) to improve your experience and gain insights into how users interact with our site. Cookies are small text files stored on your device that help us recognize you when you return, remember your preferences, and deliver relevant content. They fall into three main categories:

  1. Strictly Necessary: These cookies enable basic functions, such as allowing you to navigate through pages, ensuring secure connections, and remembering settings you’ve chosen.
  2. Preferences: Here, we store information about your preferences, such as language settings, display options, and ad choices, to provide a personalized experience.
  3. Analytics: We use analytics cookies to gather data on how users interact with our website, including metrics like page views, unique visitors, bounce rates, and conversion paths. These insights help us optimize our site and services.

You have control over non-essential cookies through our Cookie Manager, where you can customize your preferences. Please note that disabling some cookies may impact your user experience.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes described in this policy or until you request its deletion. The retention periods vary based on the type of data and legal requirements:

  1. Account information and transaction history are typically retained for as long as your account is active, even after you stop using our services.
  2. Financial and purchase data may be stored for tax and accounting purposes, usually for a period of 5-7 years.
  3. Most other types of personal data will be deleted or anonymized after the purpose for collection has been fulfilled, unless we have a legitimate reason to keep it under applicable laws.

Your Rights

Depending on your jurisdiction, you have several rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you and know how it is being used.
  2. Rectification: The right to correct inaccurate or incomplete information.
  3. Erasure (Right to be Forgotten): Under certain conditions, you can ask for your data to be deleted from our systems.
  4. Restriction: You may limit the processing of your personal data in specific circumstances.
  5. Portability: The right to receive a copy of your data in a structured format, portable and re-usable across different systems.
  6. Objection: Oppose the use of your data for certain purposes, including marketing or profiling.
  7. Non-Discrimination: Ensure that exercising your rights does not negatively impact your interactions with us.

To exercise these rights, please contact our Data Protection Officer using the details provided in the “Contact Us” section below.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page, and we encourage you to review it periodically for the latest information.

Contact Information

If you have questions about this policy, your data privacy, or would like to exercise any of your rights, please contact us:

We appreciate your trust in providing personal data to Common Plumbing Issues. We are committed to protecting your privacy and ensuring a transparent and secure experience.